You call Karen Campbell. She picks up. Within one hour she has assessed the threat, identified the reporter, and built a response strategy. She acts — contacting producers, placing counter-narrative stories, or advising silence — within hours of the first call.
Karen does not use an answering service. Every call is confidential. NDA available before the first conversation. Crisis engagements begin immediately.
The goal is never coverage. The goal is the right outcome. Sometimes that is a statement. Sometimes that is a counter-narrative. Sometimes the best outcome is silence. Karen Campbell has delivered all three.
When a client's crisis was tracked for a 60 Minutes segment, the standard advice was to cooperate minimally and brace for broadcast. Oliver & Ginger did not take the standard approach. A counter-narrative strategy with aggressive third-party placement and direct producer engagement stopped the segment before it aired. No broadcast. No coverage. The matter was resolved without the story that would have defined the client's public record for a decade.
Managing partners who just received a call from a reporter. Plaintiff attorneys whose case has attracted national press. Firms managing high-profile client situations. Attorneys facing prosecutorial media pressure. Any law firm or institution where a story, if published as currently being reported, would do permanent damage.